Legal

Privacy Policy

Last updated: 9 May 2025

1. Who We Are

MCM Gas Installer Ltd(“we”, “us”, “our”) is a gas installation business registered in England and Wales. Company registration number: 13802941. Registered office: 19 Greenside Crescent, Manchester, M43 7RB.

We are the data controller for the personal data you provide to us through this website. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, contact us at: MCMgasinstaller@outlook.co.uk

2. What Personal Data We Collect

We collect personal data when you:

  • Complete and submit the contact form on this website
  • Contact us directly by phone, email, or WhatsApp

The personal data we collect may include:

  • Full name
  • Phone number
  • Email address
  • The nature of the service you are enquiring about
  • Any additional information you choose to include in your message

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiry and provide a quote or booking
  • To carry out gas installation or servicing work you have engaged us for
  • To contact you about your appointment or follow up after a job
  • To comply with our legal obligations (e.g. Gas Safe registration records)

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases (UK GDPR Article 6):

  • Contract performance — to provide the gas installation or servicing services you have requested
  • Legitimate interests — to respond to enquiries and manage our business, where this does not override your rights
  • Legal obligation — where we are required to retain records by law (e.g. Gas Safe Register requirements)

5. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and for up to 6 years afterwards for legal and tax purposes in accordance with UK law. Gas safety records are retained for a minimum of 2 years as required by the Gas Safety (Installation and Use) Regulations 1998.

Enquiries that do not result in a booking are retained for no more than 12 months.

6. Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

  • Gas Safe Register — as required for our registration and to notify them of any notifiable work carried out at your property
  • Our email / communication service provider — solely for the purpose of delivering your message to us. These providers process data on our behalf and are bound by data processing agreements
  • Legal and regulatory authorities — where required by law

7. Cookies

This website does not use tracking cookies, advertising cookies, or analytics cookies. We do not use Google Analytics or any third-party tracking services.

The only cookies that may be set are strictly necessary session cookies required for the website to function (e.g. to process form submissions). These do not identify you personally and are automatically deleted when you close your browser.

Because we do not use non-essential cookies, we are not required under UK PECR to display a cookie consent banner. Should we add analytics or other optional cookies in the future, this policy and our cookie handling will be updated accordingly.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to ask us to correct inaccurate data
  • Right to erasure — to ask us to delete your data (subject to legal retention obligations)
  • Right to restriction — to ask us to limit how we use your data
  • Right to object — to object to processing based on legitimate interests
  • Right to data portability — to receive your data in a commonly used format

To exercise any of these rights, contact us at: MCMgasinstaller@outlook.co.uk. We will respond within one calendar month. We will not charge a fee for reasonable requests.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

10. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. Our website is served over HTTPS and we use secure communication channels for all data transmission.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.

12. Contact Us

For any questions, requests, or complaints relating to this privacy policy or our handling of your personal data: